Civil Debt & Bailiff Services Limited Complaints Procedure

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Civil Debt & Bailiff Services Limited we are committed to offering and maintaining innovative and ethical enforcement solutions.

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What Constitutes a Complaint?

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If you are unhappy with any aspect of our enforcement actions, for any reason you can submit your complaint through the following methods:

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Email, contact@civildebtservices.com

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Post, PO BOX 1032 Altrincham, WA15 9WQ

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When submitting a complaint, please include the following details: If relating to a notice, provide the reference number, the reason for your complaint, and any supporting evidence,

 

We will aim to acknowledge your complaint within 3 working days. If additional information is required, we will request it.

 

We aim to complete the investigation within 28 days of acknowledging your complaint. If more time is required, we will inform you of the delay, explain the reasons, and provide an updated timeline.

 

Once the investigation is complete, we will contact you, in writing, with the findings and our conclusion.

 

We cannot receive or respond to complaints relating to the primary reason(s) for the debt.  However, correspondence is recorded for future reference.

 

External Escalation

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If you are still dissatisfied after the appeals process, we will provide details for escalating your complaint to the relevant association or assessment body.

 

To escalate your complaint, you must provide the association or assessment body with a copy of our final response.
 

Complaints will only be reviewed externally after Civil Debt & Bailiff Services Limited internal process has been completed.

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If you have further questions please contact us.